Question 1

How do I place an order on SVK Cart?

Accepted Answer

Simply browse our website, add products to your cart, and proceed to checkout. You can pay using multiple secure payment options.

Question 2

Can I modify or cancel my order?

Accepted Answer

You can modify or cancel your order within 1 hour of placing it. Please email us at help@svkcart.com with your Order ID immediately. Once processed or dispatched, changes cannot be made.

Question 3

Do you ship internationally?

Accepted Answer

We deliver to the USA, the UK, Canada, Singapore & Malaysia. Rates and couriers are shown at checkout before you pay.

Question 4

What are delivery timelines?

Accepted Answer

Free delivery on every UK order with no minimum, arriving in 6-9 business days; expedited delivery is GBP 4.99 (5-7 business days). In the USA and Europe delivery is free over the local threshold (e.g. $25 in the US). Other markets typically take 5-10 business days.

Question 5

Will I have to pay customs or duties?

Accepted Answer

Customs fees and import duties depend on destination laws and are the buyer's responsibility. Please check our Shipping page for estimated duties per market.

Question 6

What payment methods are accepted?

Accepted Answer

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and localized bank transfers depending on your market.

Question 7

Is my payment secure?

Accepted Answer

Yes, 100% secure. We utilize industry-standard SSL encryption and PCI-compliant processing partners to protect your billing information.

Question 8

What is your return policy?

Accepted Answer

We offer a 14-day return window from receipt of your package. Items must be unused, unopened, and in their original retail packaging.

Question 9

How do refunds work?

Accepted Answer

Once your return is received and inspected at our fulfillment center, we will initiate a refund to your original payment method within 5-7 business days.

Question 10

Are products authentic?

Accepted Answer

Absolutely. All items are 100% genuine, sourced directly from verified brand distributors in India and strictly vetted for quality and expiration dates.

Question 11

Why do prices vary?

Accepted Answer

Prices reflect local market taxes, international fulfillment costs, exchange rates, and real-time shipping costs to your country.

Question 12

How can I contact customer support?

Accepted Answer

You can email us at help@svkcart.com, send us a WhatsApp message, or use Facebook Messenger on our Contact page. We are available 24/7 and respond within 24 hours.

Question 13

Where can I track my order?

Accepted Answer

A tracking number and link from our courier partners (like Royal Mail, USPS, SingPost) will be emailed to you as soon as your package is dispatched.

Frequently Asked Questions

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