Contact

Get in Touch

SVKCart is a premier global export company delivering authentic Indian and international products to customers across 8 countries. Whether you have questions about your order, need help with returns, or want to explore wholesale partnerships — our dedicated team is ready to help.

Address

SVKCart Global Headquarters
500 7th Avenue, Suite 1200
New York, NY 10018, USA

Email Us

support@svkcart.com

Call Us

+1 (463) 273-3519

Business Hours

Mon – Fri: 9:00 AM – 6:00 PM (EST)
Sat: 10:00 AM – 4:00 PM (EST)
Sun: Closed

100% Authentic & Certified Sourcing
Express International Delivery to 8+ Countries
14-Day Global Return Policy

SVKCart International Network

Redefining global commerce. Operating state-of-the-art dispatch hubs reaching customers across North America, Europe, Australia, and Southeast Asia natively and swiftly.

We respond within 24 hours — guaranteed.

Our global support team operates across multiple time zones to ensure you receive a prompt, helpful response. For urgent international shipping inquiries, please mention your order number in the subject line.

Frequently Asked Questions

Which countries does SVKCart deliver to?

We currently deliver to 8 countries including the United States, United Kingdom, Australia, Singapore, Malaysia, Sweden, Switzerland, and Thailand. We are continuously expanding our global delivery network to serve more customers worldwide.

What are the estimated delivery times?

Standard International Shipping: 7–14 business days
Express Shipping: 3–7 business days
US Domestic: 3–5 business days

Delivery times may vary depending on customs processing in your country. You will receive a tracking number via email once your order ships.

What is your return & refund policy?

We offer a 14-day hassle-free return policy from the date of delivery. Items must be unused, in their original packaging, and accompanied by the receipt. Refunds are processed within 5–7 business days after we receive the returned item. Please contact support@svkcart.com to initiate a return.

Will I have to pay customs duties or import taxes?

Customs duties and import taxes are determined by the destination country's government and are the responsibility of the customer. SVKCart ensures all packages are properly documented with accurate commercial invoices to facilitate smooth customs clearance. Some orders may be eligible for duty-free delivery depending on your country's trade agreements.

What payment methods do you accept?

We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with 256-bit SSL encryption to protect your personal and financial information.

Do you offer wholesale or bulk ordering?

Yes! SVKCart provides competitive wholesale pricing for retailers, distributors, and B2B partners. We offer volume discounts, dedicated account management, and priority shipping for bulk orders. Please email support@svkcart.com with your business details and requirements for a custom quotation.

How do you ensure product authenticity?

At SVKCart, every product is 100% authentic and sourced directly from authorized manufacturers and distributors. We maintain rigorous quality control processes at our fulfillment centers, including batch verification, expiry date checks, and tamper-proof packaging. Our certifications include FDA compliance for food products and ISO-standard warehousing.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a direct link to track your package in real-time. You can also log in to your SVKCart account and visit the Order History page to view the status of all your orders. For any tracking issues, please contact our support team at support@svkcart.com.